Churchfields Surgery

BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, England, B61 0AZ 738 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
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7th July 2023


I find all of the staff very polite and helpful. I also find logging a problem online and it being dealt with that way, much more efficient than having to come to the surgery to see a GP face to face for something that is relatively routine.

Suggested improvements
On the day everything was a smooth as anyone could expect it to be. The only thing I would probably like to see change is the on-line times. ie having to log a problem between 7.30 & 8.30. I personally feel this should be extended to 9.30.

Experience
Involvement
Cleanliness
Staff
Appointment
 
7th July 2023


The process at Churchfields has improved consierably.The customer service aspects if administration are wirking well. are workibg well. If the process is followed early enough goid access to doctors.

Suggested improvements
Earlier access to doctor of choice. Medical records on NHS APP & Patient Access more complete and up to date. Communication between hospital and GP quicker and sometines lacking and again needs to be more up to date and complete on NHS APP.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
7th July 2023


Ive bin wth church feolds doctors for as long as i can remember from a small child. ... and its as good now as it was thn. Staffhelpfull very understanding. Drs r amazing and give u there time and surport... exsplain stuff to.. i feel privledged to b in churchfeilds surgry... staff help as much as thy can. Everyone amazing in the surgry

Suggested improvements
U dont need change thg from my point veiw....

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th July 2023


Overall fast and professionally service.

Suggested improvements
The way of booking appointments is a bit tricky as if I miss the window 8:30 via phone I must skip to the day after. Luckily I can now book via the app which is a good alternative.

Experience
Involvement
Cleanliness
Staff
Appointment
 
3rd July 2023


I called and spoke to doctor within half an hour and was asked to go into see him

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 120 of 144

Churchfields Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Churchfields Surgery: http://iwgc.net/eb6rk